Privacy Policy

IMPORTANT: Please read the Privacy Policy carefully before registering. By registering as a registered user of the Supernanny website you are automatically agreeing to the Privacy Policy. If you do not agree with the Privacy Policy you should not register as a registered user of the Supernanny website.

Supernanny and are sensitive to privacy issues. We believe it’s important that you know how we treat the information about you which we receive via the Supernanny website.

The Information We Collect

Non-registered visitors: You may visit the Supernanny website without telling us who you are or revealing any information about yourself through which your personal details could be acquired. Email addresses and other personal information such as first and last name, address, telephone number etc are known to us only when they are voluntarily provided by you for registration or other online interactive activities.


If you choose to register with the Supernanny website, we will ask for your name, date of birth, marital status, number of children, address and postal code, email address and telephone number(s). We usually also capture your IP address at the time you register.

Online purchases

Orders made through the Supernanny Shop may be fulfilled in a variety of ways. Some products are handled entirely by while others are handled entirely by third parties. If you order a product which is dealt with via a third party’s website, please be aware that they will have their own privacy and data collection practices.

Information We Automatically Track

While you are visiting the Supernanny website, we automatically log certain information about how you're using our site. This information may include the URL that you just came from, your IP address, the web browser and operating system you are using, and the pages you visit while on our site. None of the information acquired is used to identify your personal details.

How We Use the Information

Information We Automatically Track

This is used to help us understand the way the Supernanny website is used so we can make improvements. It also helps us to protect the security or integrity of the website when necessary.

Information You Volunteer

The proposed uses of the information are to:

  • provide information about the products and services we offer
  • provide a more personalised service
  • conduct market research
  • run competitions and promotions
  • fulfill prizes
  • allow us to send Registered Members, via e-mail, telephone, SMS and post, special offers and promotions (provided the relevant consents have been obtained)
  • pass on to selected companies who might want to contact our Members with offers and promotions (provided the relevant consents have been obtained)
  • Help other companies profile and extend their databases (provided the relevant consents have been obtained)
  • respond to specific requests
  • occasionally send Registered Members information regarding and/or Supernanny (provided the relevant consents have been obtained)

Not all of the information you are asked to submit is required for registration and you will be given the opportunity to choose not to submit some items of information when you register. You can also updat your information, unsubscribe or otherwise change your options on your membership page.

The Supernanny Shop

The Supernanny Shop is operated by a third party. We do not control its content or policies and we take no responsibility for, and will not incur any liability in respect of, the content or any transaction for goods or services available from it. Our affiliation with the third party that operates the shop does not imply any endorsement of views, statements or information contained on the shop web pages.

Other Websites

The Supernanny website may contain links to websites belonging to third parties. If you follow these links from our site to theirs, you should be aware that these other sites have their own privacy and data processing policies and practices. The Supernanny website has no responsibility or liability for these independent policies and practices. For more information regarding a site and its privacy policies, check that site.

Changes to this Privacy Policy

The Supernanny website may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit the site. If you do not agree with the policy, you should cease use of the Supernanny website immediately. By agreeing to the Privacy Policy you also agree with our Terms and Conditions and General Rules of Conduct.

Access Rights

You have the right to access and update any personal data we hold about you. Please write to us at the following address to obtain a copy of the information we hold about you: Data Administrator, London Office, Cairo Studios, 4 Nile Street, London N1 7RF enclosing your postal details and a cheque for £10 payable to ‘Supernanny Web Limited’.